·      We absolutely understand how important it is for you to receive your order in your hands as soon as possible. 

·    Hence, we are committed to handmake your order and dispatch it to you   within 2 weeks only. 

·    Although each order is handmade and customized to your specifications, our    dedicated jewelry team fulfills and ships the order as quickly as possible.

·   When your order is placed, you will receive an email confirmation with your order number. 

·   Please contact us with the details of your order if you haven't received the order confirmation email, and we'll get back to you as soon as possible.


 How soon is each order shipped? 

All our jewelry at Shygems including all gemstone and diamond jewelry is handmade and customized to your order specifications. However, we prepare and deliver all orders within 2 weeks only. We want you to receive and start enjoying your jewelry order promptly.  

Will you update me with tracking number and is there insurance?

All orders are shipping with full insurance and tracking number. Once the order is shipped, we will update you with tracking number for the package. Please note that it might take few hours for the tracking numbers to work in the shipping company website. All jewelry orders shipped via Shygems comes with full insurance. In a rare case if anything happens to your package, your purchase is completely safe as it is insured. 

Once Order is shipped, When will I receive it? 

Please note that most of our orders that are shipped via UPS are delivered to you within 2–3 business days. If you have upgraded to expedited shipping, then we will ship your order via UPS Express Saver or FedEx Express, which will be delivered to you the very next day once it is shipped. However, for PO Box addresses within the USA and Canada, we will ship it via USPS postal shipping or Canada Post, and it will take about 4–7 business days to be delivered. For other countries outside the USA and Canada, it will be shipped via FedEx Ground, which will take about 4-10 business days to be delivered.

How will my order be shipped?

All orders at shygems are shipped either via UPS, FedEx, or USPS (Postal Service). Orders placed by our Canadian customers can also be shipped via Canada Post. If you have upgraded your order to expedite shipping, then we will ship your order via FedEx Express or UPS Express for overnight delivery only. Once the order is shipped, we will update you with tracking number and you can track your order online. 

Will I need to sign for my package?

Please note that orders shipped via UPS and FedEx will require a signature on delivery. If you are not present to sign for the package at the time of delivery, FedEx/UPS will leave you a delivery notice or drop it off at their access point and you can contact FedEx/UPS to rearrange a delivery time or a pickup accordingly. Orders via USPS (postal service) may or may not be shipped with a signature confirmation requirement. If you have any specific needs about your order, please contact us via email and we will do the same. 

What if I have other questions?

If you have any further questions, please don't hesitate to contact us by email at reserves the right to change its policies without any prior notice.

Estimated Shipping time

Shipping Options




Canada Post

Estimated Delivery Time

4-7 Business Days

4-7 Business Days

2-3 Business Days

4-10 Business Days


Free (USA and Canada)




Countries Shipped

International Shipping




NOTE: Please be aware that free shipping is only available for orders shipping to the USA and Canada; orders shipping to other countries are subject to the customs and taxes of those countries, which will be paid directly by the customer. At this time, we do not offer free shipping that is exempt from customs or taxes for orders shipping to countries other than the USA and Canada.

Shygems reserves the right to change its policies without any prior notice.