Refund policy

Refund Policy
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30 Days No Questions Asked Returns
Our policy lasts 30 days, starting the day the order is delivered to you. If you are not happy with the order for any reason, please just contact us via email at info@shygems.com, within the 30 days of order delivery. We will send you all the information required to ship the order back to us for a refund. Please note that orders cannot be refunded or exchanged after the 30 days of order delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds Processing:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. This generally happens within 2 business days of receiving the order back.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, generally between 2 to 5 days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, we are more than happy to help. Please contact us at info@shygems.com

Shipping:-
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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