Shipping policy
Shygems Shipping Policy
Last updated: November 20, 2025
At Shygems, every piece is made and shipped with care. Please review the details below so you know exactly when to expect your order.
1. Shipping Method
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All orders are shipped exclusively via FedEx once they are ready.
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A tracking number will be emailed to you as soon as your order ships.
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For security reasons, we may require a signature on delivery for higher-value orders.
2. Delivery Timeframes
A. Items with “Delivery Within 3 Days” Certificate
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Products clearly marked with a “Delivery Within 3 Days” certificate are our fastest-shipping items.
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These orders will be delivered within 3 days of the order date.
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This 3-day window includes both preparation and transit time.
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If we are unable to meet this 3-day promise for reasons under our control, please contact us and we will work with you on a suitable resolution.
B. Handmade to Order (7–9 Days)
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All other items are handmade to order.
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These pieces are crafted after you place your order and are delivered within 7 to 9 days.
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This timeframe includes both production and FedEx transit.
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During peak seasons or promotional periods, production times may approach the upper end of this range.
3. Order Processing
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Orders are processed Monday to Friday (excluding public holidays).
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Orders placed after our daily cut-off time are treated as if placed on the next business day.
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Once an order has been placed, changes or cancellations may not be possible if production has already started. Please contact us as soon as possible if you need assistance.
4. Shipping Destinations & Charges
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Shygems currently ships via FedEx to eligible destinations as displayed at checkout.
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Shipping fees (if applicable) are shown at checkout before you confirm your order.
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For international shipments (if offered at checkout), customs duties, taxes, or import fees may be charged by your local authorities and are the responsibility of the recipient.
5. Tracking & Delivery Issues
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Once shipped, you will receive an email with your FedEx tracking number.
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Please allow a short period after receiving the tracking email for FedEx to update tracking details.
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If tracking shows “delivered” but you cannot locate your package, please:
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Check with household members, building management, or neighbors.
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Verify the shipping address on your order confirmation.
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Contact FedEx directly with your tracking number.
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If you still need help after contacting FedEx, reach out to us and we will assist.
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6. Address Accuracy & Undeliverable Packages
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Please ensure your shipping address is complete and accurate at the time of purchase.
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Shygems is not responsible for delays or losses caused by:
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Incorrect or incomplete addresses,
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Refused deliveries,
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Failure to collect the package from FedEx when required.
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If a package is returned to us as undeliverable, we can:
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Reship to a corrected address (additional shipping charges may apply), or
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Process a refund minus any shipping and handling costs, according to our return policy.
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7. Delays Beyond Our Control
While we do our best to meet the stated delivery windows, delays can occasionally occur due to:
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Severe weather
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Natural disasters
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Public holidays
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Customs inspections (for international shipments)
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Other disruptions affecting FedEx operations
Such delays are outside of Shygems’ direct control. We will, however, support you with updated information and coordination with FedEx whenever possible.
8. Questions & Support
If you have any questions about shipping times, expedited options, or a specific order, please contact our customer support team with:
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Your order number, and
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The name and email used for your purchase.
We’re always happy to help you receive your jewelry safely and on time.